Neptune Play Deposit Guide
Neptune Play Withdrawal Methods
Neptune Play Bonuses and Promo Codes
Betting Sites
Betting Sites
Guide
Gambling

Neptune Play Customer Support & Complaints – UK Guide (2025)

Neptune Play UK helps players with multi-channel customer support, with prompt UK business hour coverage and transparent complaint management. Here, we talk you through all support options.

David Cook
David Cook

Last updated: 2025-09-24

Chad Nagel

3 minutes read

SportsBoom offers honest and impartial UK bookmaker reviews to help you make informed choices. While we may earn commissions through affiliate links, our content remains independent and free from promotional influence. For more information, see our Content Transparency and How We Review pages.

Neptune play logo
Neptune Play
3.8/5
BONUS: Get 100% Up To £200 + 25 Free Spinsget bonus
Payout %
97%
No. of Games
3000+
Slingo
Megaways
Aviator
Live Games
Reputable License
Slots
Table Games
Instant Win
Must Win Jackpots
  • Casino and sports bonuses
  • Quick qualification process
  • UKGC regulated
Full T&Cs apply 18+

18+. UK First Depositing Players Only. Opt-in required. First Deposit of £10 or more to qualify. Deposit Bonus to be used in specific games only. Bonus credited upon deposit. Bonus expires after 72 hours. Extra Spins credited in: Book of Dead. Wagering Requirement: 30x. Spins expire after 24 hours. Value per spin £0.10. Promotion available for 72 hours. T&C's Apply

How to Contact Neptune Play Customer Support

Method Availability Typical Response Time Details 
 Live Chat  24/7 Instant Scroll to the bottom of the home page and click “Chat with us” on the left side of the screen
 Email  N/A N/A N/A
 Contact Form  24/7  Scroll to the bottom of the home page and click “Contact Us” on the left side of the screen. Fill in the form and click “Submit”
 Phone  N/A N/AN/A
 FAQ/Help Page  24/7 N/A Scroll to the bottom of the home page and click “FAQs” on the right side of the screen
Sportsboom Event Table Logo

Neptune Play Complaint Procedure (UK)

  1. 1

    Try to resolve issues first via Live Chat or the Contact Form.

  2. 2

    When contacting customer support, provide detailed information, including account name, transaction IDs and screenshots. 

    provide detailed information

    provide detailed information

  3. 3

    If the matter is not resolved, submit a formal complaint by the Contact Form with “Complaint” in the subject line.

    If the matter is not resolved

    If the matter is not resolved

  4. 4

    Keep all correspondence and reference numbers.

  5. 5

    If your complaint is unresolved within eight weeks, I would recommend contacting the Gambling Commission or Alternative Dispute Resolution (ADR) services such as IBAS. 

FAQs

How do I contact Neptune Play customer support from the UK?

You can contact Neptune Play from the UK either via the Live Chat or Contact Form. These are both available from the bottom left side of the screen on the home page. 

What are Neptune Play’s support hours?

Support is available 24/7.

How can I file a formal complaint with Neptune Play?

A complaint can be filed via the Contact Form.

Who do I contact if my complaint is not resolved?

If your complaint is unresolved within eight weeks, contact the Gambling Commission or Alternative Dispute Resolution (ADR) services such as IBAS. 

Does Neptune Play have telephone support?

No. You can message customer support agents via the Live Chat or the Contact Form.

David Cook
David Cook Betting Writer

David Cook is a Freelance Writer who works across a range of media-related roles in the gaming industry; a space David has worked in since 2014. David is a former editor of a B2B gaming publication. He is an NCTJ-qualified journalist and also holds a degree in sports journalism.