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Neptune Play Withdrawals – Complete Guide to Cashing Out in the UK (2025)

Neptune Play offers convenient, secure, and fast withdrawal methods for UK players. Here, we tell you all you need to know about the process, including local payment methods, identity verification, and compliance.

David Cook
David Cook

Last updated: 2025-09-24

Chad Nagel

3 minutes read

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How to Withdraw Money from Neptune Play – Step-by-Step

  1. 1

    Log into your Neptune Play account.

  2. 2

    Click on your account symbol in the top right corner of the screen (top left for mobile), and click “Cashout”.

  3. 3

    Select your preferred withdrawal method available in the UK.

    Mobile: 

    Select your preferred withdrawal method available in the UK.

    Select your preferred withdrawal method available in the UK.

  4. 4

    Enter the withdrawal amount within the allowed limits.
    Mobile:

    Enter the withdrawal amount within the allowed limits.

    Enter the withdrawal amount within the allowed limits.

  5. 5

    Send your identity verification if prompted (upload ID/proof of address). 

  6. 6

    Submit your withdrawal request.
    Mobile: 
     

    Submit your withdrawal request.

    Submit your withdrawal request.

Available Withdrawal Methods at Neptune Play (UK)

Withdrawal Method Minimum Withdrawal Maximum Withdrawal Fees Typical Withdrawal Time 
Visa Debit  £10The full account balance N/A Instant – up to 6 business days
Mastercard Debit  £10The full account balance  N/A Instant – up to 6 business days
PayPal  £10The full account balance  N/A Instant – up to 2 business days
Skrill  £10The full account balance  N/A Instant – up to 2 business days
MuchBetter  £10The full account balance  N/A Instant – up to 2 business days
Trustly  £10The full account balance  N/A Instant – up to 4 business days
Bank Transfer  N/AThe full account balance  N/A  Instant – up to 4 business days
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Verification Requirements & Security

  1. Prior to your first withdrawal, Neptune Play may require you to send verification documents. These include a valid photo ID and proof of address.

    Prior to your first withdrawal

    Prior to your first withdrawal

  2. Withdrawals must be made via verified payment methods which match the source of your deposits.

  3. Any withdrawal must be made within Gambling Commission and anti-money laundering laws.

  4. The name of the account to which the withdrawal is being sent must match the name of the Neptune Play account holder. 

FAQs

What is the minimum withdrawal amount at Neptune Play UK?

The minimum withdrawal amount is £10, with the exception of bank transfers. If your entire account balance is less than £10 and you wish to cashout the full amount, the minimum cashout restriction will not apply.  

How long do Neptune Play withdrawals take?

Withdrawal times range from instant payouts to up to six business days, depending on the withdrawal method. 

Are there fees for withdrawing?

No. Neptune Play UK does not charge withdrawal fees. 

Can I withdraw to all deposit methods?

Your withdrawal method must match with your deposit methods. 

What documents do I need for verification before withdrawal?
  1. A copy of the front and back of the debit card used or proof of e-wallet.
  2. A copy of your government issued photo identification (e.g. passport/driver's license/identity card).
  3. A copy of a statement for the debit card used or proof of registered address (less than six months old).
  4. A utility bill or a bank statement (less than three months old) with your full name and address.
Why might my withdrawal be delayed or rejected?

Neptune Play may delay and/or cease the processing of a cashout request for reasons relating to its obligations under applicable law and/or regulation.

Can I cancel a withdrawal request?

No.  All withdrawal requests will be processed in accordance with Neptune Play’s withdrawal procedure.

Tips to speed withdrawal processing

I would advise making sure you are fully aware of Neptune Play UK’s terms and conditions before making a withdrawal. Please also make sure you use one of the approved payment methods. 

David Cook
David Cook Betting Writer

David Cook is a Freelance Writer who works across a range of media-related roles in the gaming industry; a space David has worked in since 2014. David is a former editor of a B2B gaming publication. He is an NCTJ-qualified journalist and also holds a degree in sports journalism.