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32Red Customer Support UK: Help Options, Live Chat & Complaints Guide
If you’re looking for details about 32Red customer support options, then you’ve come to the right place. I’ll be breaking down the customer support channels currently available to 32Red users, whilst also providing details on how to lodge complaints, as well as tips on how to get the fastest service.
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32Red Customer Support Options
Before we go any further, let’s look at a breakdown of the customer support options that are currently available to players at 32Red.
| Support Option | Option Details | Response times |
| Live Chat | 24/7 | A few minutes (longer during busy periods) |
| support@32red.com | N/A | |
| Phone | 0808 180 3232 | N/A |
| Help Centre | https://kindredgroup.custhelp.com/app/home/site/32red_uk | Instant |
| Mailing Address | 32Red Ltd World Trade Center 4th Floor Gibraltar GX11 1AA | 2-3 weeks |
Step-by-Step: How to Contact 32Red Support
If you don’t know how to contact the 32Red customer support, then don’t worry. We’ve put together a simple step-by-step guide on how to do so.
Simply follow the steps below.
- 1
First and foremost, head to www.32red.com/support
- 2
From there, you’ll see the help options. Click on the ‘Help Centre’ link displayed.
- 3
Once you’ve been directed to the Help Centre, you can attempt to search for your query, while you can also browse common FAQs.
- 4
If this doesn’t help you, all you need to do is scroll to the bottom of the page, where you’ll see a ‘Contact Us’ icon.
- 5
Once you’ve done that, if you have an account already, log in. Don’t worry if you don’t, you can click ‘Continue without logging in’.
- 6
Next, you’ll need to select a help subject and a help category.
- 7
Once you’ve done that, you’ll be given some useful articles to review, but you can save those for later and continue to support by clicking ‘Next Step’.
- 8
This opens the live chat, where you can enter your personal details and begin to explain your issue, before being connected to an operator.
Most Common Customer Issues at 32Red
There are several issues that could arise for an online sportsbook/casino user. Let’s look at some of the more common issues experienced by 32Red customers.
Withdrawal delays
There have been cases of withdrawals taking longer than usual reported by 32Red customers, while some customers have also reported that withdrawals have been put on hold pending review.
One reason for withdrawal delays could be that a player has failed to complete their account verification, either partially or fully. We urge players to complete the account verification process in full before depositing, playing and withdrawing. Understanding the 32Red deposit methods available can also streamline this process, ensuring you use a method that aligns with their withdrawal policies.
Account verification delays
To ensure that your account verification goes smoothly, it is advised that you check all the requirements before uploading any of your documents. Be sure to follow the guidelines and upload only official, accepted documentation to ensure that your account is verified in the shortest possible time.
Lack of bonus clarity
Some 32Red users have reported that they didn’t fully understand the bonus terms when signing up, creating confusing down the line. To avoid experiencing this problem, please make sure that you read the terms and conditions of the 32Red new customer offer before deciding to join. If you do not fully understand, then use the live chat to seek clarity, which you can do without logging in, as described above.
Login issues
Several players have reported 32Red login issues. If you experience any problems logging in, then the first thing to do is to ensure that you are using the correct details. If you still have problems logging in, then it is advised that you contact the 32Red customer support via the live chat, which is possible even without logging in. They can also assist with queries related to 32Red bonuses or understanding the requirements for a successful 32Red withdrawal.
Disputes over bet settlement
Via platforms such as Trustpilot, some users have described issues regarding a dispute over their winnings, with users stating that their winnings were not paid, despite withdrawal attempts. Many of these users have confirmed that the issues have been resolved thanks to the help of independent third parties such as IBAS, who specialise in these sorts of disputes.
How to File a Complaint Against 32Red
If you want to file a complaint against 32Red, then you can make this known via the live chat service, before being re-directed to the appropriate person. It is advised that you email your complaint also, which you can using support@32red.com.
Alternatively, you can put your claim write to 32Red, sending your complaint in writing to the following address:
- 32Red Ltd World Trade Center 4th Floor Gibraltar GX11 1AA
When contacting 32Red with your complaint, you should be sure to include the personal details attached to your account and explain your issue clearly and concisely to avoid confusion. If your complaint relates to a specific bet, then be sure to include the bet ID.
Escalation – Taking it Further
If you do not receive a reply from 32Red regarding your complaint or if 32Red fail to deal with your complaint in a satisfactory way, then there are ways in which you can escalate things further.
The best way of further escalating your complaint would be to seek the help of the Independent Betting Adjudication Service, more commonly known as IBAS.
By visiting the IBAS website (www.ibas-uk.com), you’ll be able to get an idea of whether help is available, and to do this, all you need to do is use the ‘Claims Wizard’, located on the main page, to see whether IBAS may be able to help settle your dispute.
The IBAS website also contains lots of helpful information regarding making complaints against betting operators, so if the operator, in this case 32Red, fails to deal with your issues, IBAS should be your first port of call.
Customers who have complaints can also seek help from the United Kingdom Gambling Commission, which offers a ‘Resolver’ tool to help players with their complaints.
Tips for Getting the Fastest Help
If you have an issue or a question, then you want the fastest response, especially if it’s to do with funds in your account. The quickest way to speak to somebody at 32Red who should be able to aid with your query is via the live chat service.
The live chat service is easily the most convenient way for users to resolve their issues, particularly as its available 24 hours per day, seven days per week.
To make sure that things go smoothly and that you can get your query dealt with as quick as possible, before using the live chat, be sure to have your account details to hand, including your security question and answer. You should also take the time to write your issue clearly and concisely as to avoid any confusion.
It’s also a good idea, if you’re looking to have your issue resolved speedily, to contact the live chat service during quieter periods. In other words, try to avoid contacting during major sporting events.
Final Thoughts
Overall, the 32Red customer support meets what is typically expected of UK operators, as outlined by the United Kingdom Gambling Authority (UKGC). 32Red is part of the Kindred Group, which holds a Great British Gambling Commission License, and is thus fully legit and subject to regulatory checks.
The 32Red live chat service is the best way for users to get their complaints, issues and queries dealt with in a timely manner, and having tested this service, we can confirm that it is easy to use, while the support provided was useful.
Having written for a wide variety of websites and publications, including popular UK betting newspaper The Racing & Football Outlook, Bradley has produced a wealth of sports betting articles, covering topics such as betting guides, value betting tips, match previews, match reports, stats and analysis pieces and news. Bradley is also passionate about creative writing, and he also enjoys travelling and working in different places, becoming a digital nomad in early 2024.
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