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Magic Red Customer Support & Complaints - UK Player Guide

Magic Red understands that a thrilling gaming experience is about more than just great games; it's also about having reliable and efficient support when you need it most. Here's what you need to know.

Dean McHugh

Sports & Casino Betting Writer

Last updated: 2025-08-29

Fact checked by:

Chad Nagel

Sports & Betting Editor

3 minutes read

SportsBoom offers honest and impartial UK bookmaker reviews to help you make informed choices. While we may earn commissions through affiliate links, our content remains independent and free from promotional influence. For more information, see our Content Transparency and How We Review pages.

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Table of Contents

How to Contact Magic Red Customer Support

When you need to get in touch, the Magic Red support contact options are plentiful and user-friendly. Here's what's available.

Contact Method	Availability	Typical Response Time	Detail
Live Chat	07:00 - 00:00	2-3 Minutes	N/A
Email	24/7	3-4 Hours	Contact form on website
FAQ	N/A	N/A	FAQ section link at bottom of homepage

Magic Red Complaint Procedure

Transparency and fairness are at the core of Magic Red's operations. While they aim for every interaction to be seamless, they also have a clear and efficient Magic Red complaint procedure in place should you ever feel the need to raise an issue.

1
If your initial contact through live chat or email doesn't fully resolve your concern, you can easily escalate the matter
Contact us magic red
2
Simply send an email to the Magic Red support highlighting that you would like to escalate a problem that has not been resolved, and this will be looked into by a senior member of staff.
Simply send an email to the Magic Red support
3
If you're still having problems, you can contact an independent adjudicator such as IBAS, who will look into the issue in detail.
you can contact an independent adjudicato

Common Customer Issues and Suggested Solutions

Through our experience, we've identified some common player queries and how to manage those problems to ensure smooth gameplay.

Common Issue	Description	Recommended Action
Magic Red Withdrawal Pending	A withdrawal request has yet to be processed	Ensure your account is verified
Magic Red Bonus Activation	A bonus has not yet been added to your account	Check that you have met all of the qualifying criteria
Account Access	You cannot login to your account	Click on the forgotten password link to reset your password
Bet Settlement	You believe a bet has been settled incorrectly	Contact customer support, explain the details and someone from the trading team will check the bet

FAQs

How do I contact Magic Red customer support in the UK?

If your query requires an urgent response, use the live chat facility. If it's a detailed issue that requires you to send over documentation, then use the contact email form directly on the website.

What are Magic Red’s support hours for UK players?

This depends on the method you're using. For around-the-clock 24/7 support, use the contact email form.

How do I file a formal complaint with Magic Red?

Send an email to the customer support team informing them that you would like to escalate your problem, and a senior member of staff will investigate the problem.

What should I do if my complaint isn’t resolved?

If you're not satisfied with the outcome of your complaint, you can contact an independent organisation such as IBAS, which will try and work as a mediator between you and Magic Red.

Does Magic Red offer phone support in the UK?

No, unfortunately, there is no Magic Red UK phone support available

Dean McHughSports & Casino Betting Writer

My name is Dean, AKA The Stat Man. I am a Sports Betting Analyst who uses math, algorithms, probability and logic to create my posts. I live in the UK, on the outskirts of London but my background and heritage is Irish. I'm an avid Manchester United fan who sees following them as a religion. Sport is pretty much my life, as I live and breathe it daily. If there is something I don't know, it's probably not worth knowing as I have over 20 years industry experience and insight.