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All British Casino Support & Complaints – Full Help Guide for UK Players (2025)
Need assistance at All British Casino? Our guide to support and complaints is ready to help! If you're facing issues with the welcome bonus or something else, this guide will show you how to get support, how to contact the correct team and how to escalate your complaint, if necessary.
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Live Games
Reputable License
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Table Games
Instant Win
Must Win Jackpots
Live Games
Reputable License
Slots
Table Games
Instant Win
Must Win Jackpots- 10% cashback daily
- Slots and live casino games
- Fast UK-focused support
#ad · 18+ · New customers only · No wagering on cashback · Cashback paid on real losses · Max cashback unlimited · Cashback paid next day · Applies to casino only · Sportsbook excluded · No opt-in needed · Bonus funds excluded from offer · One account per customer · UK only · All British Casino rules apply · Full T&Cs apply
How to Contact All British Casino Support in the UK
All British Casino has several impressive support options available to UK customers, so you can access help whenever you need it. Below is a list of options (with availability, average response times, and lets you know how to get in touch) from my experience and research.
How to Contact All British Casino Support in the UK
| Channel | Availability | Avg. Response Time | Contact Details |
| Live Chat | 24/7, English only | ~2–3 minutes | Accessible via website (top left or 'Live Chat' button) |
| Telephone | 7 AM–12 AM BST, 7 days a week | ~1–2 minutes | +44 1223 931490 |
| Email Support | 24/7 submissions, replies within 24h | ~4–7 hours | support@allbritishcasino.com |
| Help Centre/FAQ | 24/7, accessible on website | Instant (self-service) | Available on AllBritishCasino.com |
SB Suggests: Live chat is your best bet for urgent issues like delayed withdrawals or bonus problems. I tested it on both mobile and desktop, and it’s fast and reliable.
Contact All British Casino Support in the UK
Support Tested – Our Real Experience (Desktop vs Mobile)
I tested All British Casino’s customer service on mobile (Safari on iPhone) and on desktop (Chrome). I had inquiries regarding payment methods, bonus activation after depositing with PayPal, and ID verification rejections. Here is what I found:
Mobile Response (Safari): I connected on live chat in about 2 minutes. The agent was polite, dealt with my bonus inquiry in real time, and gave me clear steps to sort out the verification. There was one small hiccup: they disconnected the chat once, but reconnected immediately.
Desktop Response (Chrome): I connected on live chat in about 3 minutes. The agent answered the withdrawal delay inquiry accurately, although they took a moment to check my account details.
Email Support: I emailed support regarding a verification issue and received an email response (with a resolution) in 7 hours. The email was professional, but friendly nonetheless.
Mobile Registration Process: Registering on mobile is very simple. You enter your email address, password and personal details then verify your account via email or SMS in quick time. The experience on mobile was excellent, with no lag or crashing during either the registration or customer service interactions.
Common Issues Players Contact Support About
| Issue | Recommended Action |
| Bonus not credited | Check terms in the FAQ; contact live chat with deposit details and bonus code (if any). |
| Withdrawal delayed | Confirm verification status via live chat; provide transaction ID if needed. |
| Verification documents rejected | Ensure clear, valid ID copies; email support@allbritishcasino.com for clarification. |
| Game crashed mid-play | Note game name and time; contact live chat for session recovery or refund options. |
| Cashback not received | Verify eligibility in promo terms; email support with account details and timestamps. |
Common Issues Players Contact Support About
How to File a Complaint at All British Casino (UK)
If you encounter an issue that support cannot resolve, follow these steps to file a formal complaint:
Use Live Chat Support: Always use live chat first. Most unresolved issues will be resolved here including bonus disputes.
Then Escalate to Email: If you still have an unresolved issue you will want to send an email to complaints@allbritishcasino.com and include the following in your email:
Subject line: “Formal Complaint”
Your Username, Title of the issue, timestamps of events, and copies of the chat logs.
Has the issue not been resolved?
You can escalate it to eCOGRA: All British Casino is registered with eCOGRA, (an ADR provider) and you can make a submission via the eCOGRA form. You will receive a response in relation to your complaint within 3–7 days.
Document everything: Ensure you keep all emails and chat logs. It may be useful as evidence.
SB Tip: Any money related or regulatory complaints should always be submitted in writing with timestamps included to strengthen your case. All British Casino will acknowledge receipt of complaints within 24 hours and will aim to resolve complaints within 8 weeks.
SB Support Score – All British Casino UK (2025)
| Metric | Score |
| Live Chat Accessibility | 9/10 |
| Email Responsiveness | 8/10 |
| Helpfulness of Support Staff | 8/10 |
| Complaint Handling Process | 7/10 |
| Transparency & Communication | 8/10 |
| Mobile Support Experience | 9/10 |
SB Support Score – UK: 8.0/10
Support is consistent across devices, with live chat resolving most issues instantly. Formal complaints may take longer, but the process is clear and regulated by the UK Gambling Commission. Compared to competitors like Bet365 or 888 Casino, All British Casino’s live chat is faster, but email response times lag slightly behind Bet365’s 2–4-hour average.
FAQs
All British Casino typically respond to emails within 4 to 7 hours, and may take up to a full 24 hours if they need to be more detailed and/or technical. Email is a perfectly viable option should your issue not be urgent or requires supporting documentation.
You absolutely can! Live chat and email work on mobile, regardless of whether you use iOS or Android. The mobile site is fully optimised, and you will receive the same responsive assistance as desktop users when reaching out for help.
Deal with the issue in a live chat - this is the fastest way to resolve most issues. If not resolved to your satisfaction, raise a complaint to complaints@allbritishcasino.com and include all details and supporting screen shots. If this still does not resolve the issue, you can register a complaint with eCOGRA, the independent dispute resolver provider for the casino. When communicating regarding your issue, ensure all communication is tracked in case eCOGRA requires this for their review.
Yes, All British Casino is fully licensed and regulated by the UK Gambling Commission (UKGC). All UK players have assurances that the casino operates under strict fairness, security and responsible gaming standards. UK players can therefore be confident their rights are protected and the casino is required to abide by well established rules.
Lucie is a content specialist with extensive expertise in the iGaming and Sports betting industries. With a strong background in PR and Marketing Communications, she excels at crafting engaging casino and slot reviews that resonate with players.
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