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10bet Customer Support UK – Help, Live Chat & Complaints (2025)
Discover 10bet's customer support, complaints process, and responsible gambling tools for UK customers in 2025.
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- Sleek casino games interface
- Live dealer and premium games
- Games from leading providers
Live Games
Reputable License
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Live Games
Reputable License
Slots
Table Games
Instant Win
Must Win Jackpots- Sleek casino games interface
- Live dealer and premium games
- Games from leading providers
Ad. 18+. Full terms and conditions apply
How to Contact 10bet Support in the UK
Using 10bet's support system is easy and has a number of contact methods useful for UK users. The following is a comprehensive explanation on how to contact 10bet Customer Support, based on my experience using the site to do my testing.
| Method | Availability | Response Time | Contact Detail |
| Live Chat | 08:00–23:00 | <5 minutes | Available via 10bet.co.uk |
| Email Support | 24/7 | <24 hours | support@10bet.co.uk |
| Help Centre | 24/7 | Instant (self-help) | Accessible via website footer |
| Phone Line | 08:00–01:00 | <10 minutes | 0800-520-0079 |
SB recommends: Live chat is the fastest option for payment methods and welcome bonus issues. For document uploads or if you want to keep a record of your complaint, email will take longer, but is a useful option.
Contact 10bet Support
During my testing, 10bet's live chat was very responsive, and they answered my question regarding a bonus in less than 4 minutes. 10bet's help centre is very good, with guides related to payments, bonuses, and accounts, but the phone support was nice for quick clarifications.
10bet's live chat
SB Support Score – 10bet UK
I compared the customer support services of 10bet against the top operators in the UK to calculate a fair SB Support Score. Here is how they compare:
| Metric | Score (out of 10) |
| Live Chat Speed | 8.5 |
| Staff Helpfulness | 7.8 |
| Email Response Consistency | 7.5 |
| Complaint Handling | 6.8 |
| Help Centre Depth | 7.2 |
| Mobile Support Experience | 8.0 |
| SB Support Score | 7.6/10 |
SB Verdict: 10bet has consistently solid support on a day-to-day basis, but is lacking in ways to escalate issues and can be clearer in respect of how complaint resolution or situations are resolved. The mobile gaming experience is seamless, and live chat is easily accessible directly from the 10bet Mobile App.
Common Issues Players Contact 10bet About
From my testing and industry feedback, here are the most common reasons UK players reach out to 10bet support:
Missing Bonus or Free Bets: Issues with claiming welcome bonuses or free bet promotions (e.g., £10 free bet for £75 wagered).
Withdrawal Delays or ID Verification: Slow KYC processes or delays in payouts to PayPal or bank accounts.
Mobile Performance or Login Errors: Occasional app crashes or login issues on the 10bet Mobile App.
Payment Method Declines: Problems with Apple Pay or PayPal deposits not processing.
Self-Exclusion or Responsible Gambling Tools: Queries about setting deposit limits or activating self-exclusion.
Filing a Complaint with 10bet (UK Process)
If you still are not satisfied with 10bet's resolution, you can file a complaint in accordance with the UK Gambling Commission's procedures:
Make Support Contact: You can make your case via live chat (08:00–23:00) or email (support@10bet.co.uk).
Make Support Contact: You can make your case via live chat (08:00–23:00) or email (support@10bet.co.uk).
Make a Formal Complaint: Send a full complaint by email or post (Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta). In the complaint, clearly display your username and full name, and include specific details such as dates, times, and description of your issue.
Make a Formal Complaint: Send a full complaint by email or post (Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta). In the complaint, clearly display your username and full name, and include specific details such as dates, times, and description of your issue.
10bet is regulated by the UK Gambling Commission, which means the complaints process should be transparent and the resolved complaints should be subject to independent assessment from IBAS if that becomes necessary. During my test complaint relating to a bonus problem, I received an acknowledgment within 24 hours, but once my case was escalated, I did not receive any updates.
Responsible Gambling Tools & Support at 10bet
10bet meets UKGC standards with a suite of responsible gambling tools, accessible via account settings:
Deposit & Loss Limits: Set daily, weekly, or monthly caps.
Self-Exclusion: Options for 1–5 years, with immediate effect.
Reality Checks: Reminders to track time spent gambling.
Time-Out Features: Temporary breaks from 24 hours to 6 weeks.
Links to Support: Direct access to GamCare and BeGambleAware.
SB Suggests: 10bet meets the UKGC’s basic safer gambling standards but doesn’t innovate beyond them. The tools are easy to set up via the mobile app, which I tested successfully.
FAQs
No, documents must either be email (support@10bet.co.uk) or uploaded in account settings for KYC.
Yes, you may call 0800-520-0079 (08:00 - 23:00)
Most complaints will be acknowledged within 24 hours and resolved within 1 month; unless it is complicated and takes more extensive investigation.
If you cannot resolve a complaint with 10bet directly, you can escalate disputes to IBAS (www.ibas-uk.com) for independent adjudication in accordance with UKGC requirements.
Lucie is a content specialist with extensive expertise in the iGaming and Sports betting industries. With a strong background in PR and Marketing Communications, she excels at crafting engaging casino and slot reviews that resonate with players.
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