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10bet Customer Support UK – Help, Live Chat & Complaints (2025)

Q: How do I reach 10bet support from mobile?

Using the 10bet app or by visiting 10bet.co.uk, where you will find live support under the "Contact Us" tab (08:00 - 23:00).

Q: Can I upload verification docs via live chat?

No, documents must either be email (support@10bet.co.uk) or uploaded in account settings for KYC.

Q: Does 10bet offer phone support?

Yes, you may call 0800-520-0079 (08:00 - 23:00)

Q: How long does it take to resolve a complaint?

Most complaints will be acknowledged within 24 hours and resolved within 1 month; unless it is complicated and takes more extensive investigation.

Q: What’s 10bet’s dispute resolution process?

If you cannot resolve a complaint with 10bet directly, you can escalate disputes to IBAS (www.ibas-uk.com) for independent adjudication in accordance with UKGC requirements.

Discover 10bet's customer support, complaints process, and responsible gambling tools for UK customers in 2025.

Lucie Turner

Sports Betting Writer

Last updated: 2025-08-01

Fact checked by:

Chad Nagel

Sports & Betting Editor

4 minutes read

SportsBoom offers honest and impartial UK bookmaker reviews to help you make informed choices. While we may earn commissions through affiliate links, our content remains independent and free from promotional influence. For more information, see our Content Transparency and How We Review pages.

10Bet

Licenses:

Get Up To C$250 + Freebet

Good selection of casino games

Strong in play offering

Large number of slots

get bonus

Payment Methods

Overall Rating

4.5/5

Full T&Cs apply 18+

Table of Contents

How to Contact 10bet Support in the UK

Using 10bet's support system is easy and has a number of contact methods useful for UK users. The following is a comprehensive explanation on how to contact 10bet Customer Support, based on my experience using the site to do my testing.

Method	Availability	Response Time	Contact Detail
Live Chat	08:00–23:00	<5 minutes	Available via 10bet.co.uk
Email Support	24/7	<24 hours	support@10bet.co.uk
Help Centre	24/7	Instant (self-help)	Accessible via website footer
Phone Line	08:00–01:00	<10 minutes	0800-520-0079

SB recommends: Live chat is the fastest option for payment methods and welcome bonus issues. For document uploads or if you want to keep a record of your complaint, email will take longer, but is a useful option.

During my testing, 10bet's live chat was very responsive, and they answered my question regarding a bonus in less than 4 minutes. 10bet's help centre is very good, with guides related to payments, bonuses, and accounts, but the phone support was nice for quick clarifications.

SB Support Score – 10bet UK

I compared the customer support services of 10bet against the top operators in the UK to calculate a fair SB Support Score. Here is how they compare:

Metric	Score (out of 10)
Live Chat Speed	8.5
Staff Helpfulness	7.8
Email Response Consistency	7.5
Complaint Handling	6.8
Help Centre Depth	7.2
Mobile Support Experience	8.0
SB Support Score	7.6/10

SB Verdict: 10bet has consistently solid support on a day-to-day basis, but is lacking in ways to escalate issues and can be clearer in respect of how complaint resolution or situations are resolved. The mobile gaming experience is seamless, and live chat is easily accessible directly from the 10bet Mobile App.

Common Issues Players Contact 10bet About

From my testing and industry feedback, here are the most common reasons UK players reach out to 10bet support:

Missing Bonus or Free Bets: Issues with claiming welcome bonuses or free bet promotions (e.g., £10 free bet for £75 wagered).
Withdrawal Delays or ID Verification: Slow KYC processes or delays in payouts to PayPal or bank accounts.
Mobile Performance or Login Errors: Occasional app crashes or login issues on the 10bet Mobile App.
Payment Method Declines: Problems with Apple Pay or PayPal deposits not processing.
Self-Exclusion or Responsible Gambling Tools: Queries about setting deposit limits or activating self-exclusion.

Filing a Complaint with 10bet (UK Process)

If you still are not satisfied with 10bet's resolution, you can file a complaint in accordance with the UK Gambling Commission's procedures:

Make Support Contact: You can make your case via live chat (08:00–23:00) or email (support@10bet.co.uk).
Make Support Contact: You can make your case via live chat (08:00–23:00) or email (support@10bet.co.uk).
Make a Formal Complaint: Send a full complaint by email or post (Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta). In the complaint, clearly display your username and full name, and include specific details such as dates, times, and description of your issue.
Make a Formal Complaint: Send a full complaint by email or post (Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta). In the complaint, clearly display your username and full name, and include specific details such as dates, times, and description of your issue.
10bet is regulated by the UK Gambling Commission, which means the complaints process should be transparent and the resolved complaints should be subject to independent assessment from IBAS if that becomes necessary. During my test complaint relating to a bonus problem, I received an acknowledgment within 24 hours, but once my case was escalated, I did not receive any updates.

Responsible Gambling Tools & Support at 10bet

10bet meets UKGC standards with a suite of responsible gambling tools, accessible via account settings:

Deposit & Loss Limits: Set daily, weekly, or monthly caps.
Self-Exclusion: Options for 1–5 years, with immediate effect.
Reality Checks: Reminders to track time spent gambling.
Time-Out Features: Temporary breaks from 24 hours to 6 weeks.
Links to Support: Direct access to GamCare and BeGambleAware.
SB Suggests: 10bet meets the UKGC’s basic safer gambling standards but doesn’t innovate beyond them. The tools are easy to set up via the mobile app, which I tested successfully.

FAQs

How do I reach 10bet support from mobile?

Using the 10bet app or by visiting 10bet.co.uk, where you will find live support under the "Contact Us" tab (08:00 - 23:00).

Can I upload verification docs via live chat?

No, documents must either be email (support@10bet.co.uk) or uploaded in account settings for KYC.

Does 10bet offer phone support?

Yes, you may call 0800-520-0079 (08:00 - 23:00)

How long does it take to resolve a complaint?

Most complaints will be acknowledged within 24 hours and resolved within 1 month; unless it is complicated and takes more extensive investigation.

What’s 10bet’s dispute resolution process?

If you cannot resolve a complaint with 10bet directly, you can escalate disputes to IBAS (www.ibas-uk.com) for independent adjudication in accordance with UKGC requirements.

Lucie TurnerSports Betting Writer

Lucie is a content specialist with extensive expertise in the iGaming and Sports betting industries. With a strong background in PR and Marketing Communications, she excels at crafting engaging casino and slot reviews that resonate with players.