Betting Sites
LiveScore Bet Customer Support & Complaints – UK Player Guide (2025)
I've covered everything regarding LiveScore Bet customer support. They offer 24/7 live chat and email support as well as a clear complaints procedure.
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Live Games
Reputable License
Slots
Table Games
Instant Win
Must Win Jackpots- Trusted brand backbone
- Full game range
- Integrated sports and casino
*New members only. £10+ bet on sports (ex. Virtuals) 1.5 min odds, settled within 14 days. Free Bets: accept in 7 days, valid 7 days; £20 use on sportsbook, £10 on Bet Builder. Stake not returned. T&Cs + deposit exclusions apply. Bet Responsibly. GambleAware.org. 18+
How to Contact LiveScore Bet Customer Support
When you need support, LiveScore Bet has a number of contact methods.
| Method | Availability | Typical Response Time | Detail |
| Live Chat | 24/7 | 5–10 minutes | Accessible via the website or app; best for quick queries. |
| 24/7 | 24–48 hours | Use support@LiveScorebet.com for general queries or complaints. | |
| Social Media | Limited | Varies | X posts may get responses, but it’s unreliable for urgent issues. |
Contact LiveScore Bet Customer Support
LiveScore Bet Complaint Procedure (UK)
If you're having a problem, LiveScore Bet's complaint process is simple and requires persistence to escalate. Here's how to approach LiveScore Bet complaints in the UK:
- 1
Initial Contact: Contact a Shift Manager, using either live chat or by email (support@LiveScorebet.com). Put "Complaint" in the subject of the email for faster handling. The company tries to respond to emails within 48 hours, but using the live chat function can vary if a Shift Manager is not available.
- 2
Escalation to Licensed Operator: If your complaint is not resolved, Write to LiveScore Betting & Gaming Limited, Managing Director's Office, Office 7.01, 7th Floor World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA, or email step2@LiveScorebet.com. They aim to respond to you within 14 working days.
- 3
Outbound Resolution: If you've gone through steps 1 and 2 and you're still unhappy then you can take it to eCOGRA to settle it at that stage (info@ecogra.org or 2/F Berkeley Square House, London, W1J 6BD) or use the UK Gambling Commission Resolver tool to register your problem.
You should keep the details of all correspondences, such as dates, and/or record/reference numbers. If you have not received a satisfactory resolution after 8 weeks, you can escalate your issue further, this time to the UK Gambling Commission or eCOGRA to look at your issue objectively.
Common Customer Issues and Suggested Solutions
From my experience, certain issues crop up frequently. Here’s how to tackle them:
| Issue Type | Description | Recommended Action |
| Payment Delays | Slow withdrawals via Visa or PayPal | Check transaction status in your account; contact live chat for updates. |
| Bonus Issues | Free bets not showing. Unclear welcome bonus terms | Review bonus T&Cs in the Promotions tab; email support with evidence. |
| Technical Issues | App crashes or website glitches | Clear cache, update the app, or try a different device; contact live chat. |
| ID Verification | Delays in KYC process | Make sure you provide a clear photo ID and proof of address via the account section or via email. |
| Bet Settlement | Disputes over settled bets or odds | Provide bet details to live chat. Escalate to email if unresolved. |
FAQs
Live chat and email are available 24/7.
You can contact a Shift Manager via live chat or by emailing support@LiveScorebet.com and put “Complaint” in the subject line.
You can escalate your complaint to step2@LiveScorebet.com or eCOGRA. Resolver can be used to track your complaint.
No. There is no LiveScore Bet phone UK support.
Lucie is a content specialist with extensive expertise in the iGaming and Sports betting industries. With a strong background in PR and Marketing Communications, she excels at crafting engaging casino and slot reviews that resonate with players.
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