LiveScore Bet Customer Support & Complaints – UK Player Guide (2026)

LiveScore Bet Complaint Procedure (UK)

1. 1

   Initial Contact: Contact a Shift Manager, using either live chat or by email (support@LiveScorebet.com). Put "Complaint" in the subject of the email for faster handling. The company tries to respond to emails within 48 hours, but using the live chat function can vary if a Shift Manager is not available.

2. 2

   Escalation to Licensed Operator: If your complaint is not resolved, Write to LiveScore Betting & Gaming Limited, Managing Director's Office, Office 7.01, 7th Floor World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA, or email step2@LiveScorebet.com. They aim to respond to you within 14 working days.

3. 3

    Outbound Resolution: If you've gone through steps 1 and 2 and you're still unhappy then you can take it to eCOGRA to settle it at that stage (info@ecogra.org or 2/F Berkeley Square House, London, W1J 6BD) or use the UK Gambling Commission Resolver tool to register your problem. 

   You should keep the details of all correspondences, such as dates, and/or record/reference numbers. If you have not received a satisfactory resolution after 8 weeks, you can escalate your issue further, this time to the UK Gambling Commission or eCOGRA to look at your issue objectively.

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