LiveScore Bet Customer Support & Complaints – UK Player Guide (2025)

I've covered everything regarding LiveScore Bet customer support. They offer 24/7 live chat and email support as well as a clear complaints procedure.

Lucie Turner

Sports Betting Writer

Last updated: 2025-09-25

Fact checked by:

Chad Nagel

Sports & Betting Editor

4 minutes read

SportsBoom offers honest and impartial UK bookmaker reviews to help you make informed choices. While we may earn commissions through affiliate links, our content remains independent and free from promotional influence. For more information, see our Content Transparency and How We Review pages.

Livescore Bet

Licenses:

Bet £10 Get £30 in Free Bets

get bonus

Payment Methods

Overall Rating

4.7/5

Full T&Cs apply 18+

Table of Contents

How to Contact LiveScore Bet Customer Support

When you need support, LiveScore Bet has a number of contact methods.

Method	Availability	Typical Response Time	Detail
Live Chat	24/7	5–10 minutes	Accessible via the website or app; best for quick queries.
Email	24/7	24–48 hours	Use support@LiveScorebet.com for general queries or complaints.
Social Media	Limited	Varies	X posts may get responses, but it’s unreliable for urgent issues.

LiveScore Bet Complaint Procedure (UK)

If you're having a problem, LiveScore Bet's complaint process is simple and requires persistence to escalate. Here's how to approach LiveScore Bet complaints in the UK:

1
Initial Contact: Contact a Shift Manager, using either live chat or by email (support@LiveScorebet.com). Put "Complaint" in the subject of the email for faster handling. The company tries to respond to emails within 48 hours, but using the live chat function can vary if a Shift Manager is not available.
2
Escalation to Licensed Operator: If your complaint is not resolved, Write to LiveScore Betting & Gaming Limited, Managing Director's Office, Office 7.01, 7th Floor World Trade Center, 6 Bayside Road, Gibraltar, GX11 1AA, or email step2@LiveScorebet.com. They aim to respond to you within 14 working days.
3
Outbound Resolution: If you've gone through steps 1 and 2 and you're still unhappy then you can take it to eCOGRA to settle it at that stage (info@ecogra.org or 2/F Berkeley Square House, London, W1J 6BD) or use the UK Gambling Commission Resolver tool to register your problem.
You should keep the details of all correspondences, such as dates, and/or record/reference numbers. If you have not received a satisfactory resolution after 8 weeks, you can escalate your issue further, this time to the UK Gambling Commission or eCOGRA to look at your issue objectively.

Common Customer Issues and Suggested Solutions

From my experience, certain issues crop up frequently. Here’s how to tackle them:

Issue Type	Description	Recommended Action
Payment Delays	Slow withdrawals via Visa or PayPal	Check transaction status in your account; contact live chat for updates.
Bonus Issues	Free bets not showing. Unclear welcome bonus terms	Review bonus T&Cs in the Promotions tab; email support with evidence.
Technical Issues	App crashes or website glitches	Clear cache, update the app, or try a different device; contact live chat.
ID Verification	Delays in KYC process	Make sure you provide a clear photo ID and proof of address via the account section or via email.
Bet Settlement	Disputes over settled bets or odds	Provide bet details to live chat. Escalate to email if unresolved.

FAQs

How do I contact LiveScore Bet support in the UK?

You can either use the 24/7 chat or send an email to support@LiveScorebet.com.

What are the support hours for LiveScore Bet?

Live chat and email are available 24/7.

How can I file a formal complaint with LiveScore Bet?

You can contact a Shift Manager via live chat or by emailing support@LiveScorebet.com and put “Complaint” in the subject line.

What if my complaint is not resolved?

You can escalate your complaint to step2@LiveScorebet.com or eCOGRA. Resolver can be used to track your complaint.

Is phone support available 24/7?

No. There is no LiveScore Bet phone UK support.

Lucie TurnerSports Betting Writer

Lucie is a content specialist with extensive expertise in the iGaming and Sports betting industries. With a strong background in PR and Marketing Communications, she excels at crafting engaging casino and slot reviews that resonate with players.