Betting Sites
Hollywoodbets Customer Support & Complaints – UK Player Guide (2025)
Hollywoodbets is known for providing UK customers with a professional support team, with easy to navigate contact options and a clear process for complaints. I used the support as an experienced bettor, and know they can assist with a range of issues such as account queries, payment methods, wagering requirements, free bets, and disputes, all in a professional manner.
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How to Contact Hollywoodbets Customer Support
Hollywoodbets UK gives you multiple options to contact their support team, meaning there are plenty of ways to get help. I often go with live chat as I can get an answer fairly quickly, while an email works when I need to detail my issue. Here is a recap of the Hollywoodbets support contact options:
How to Contact Hollywoodbets Customer Support
| Contact Method | Availability (Hours) | Typical Response Time | Details |
| Live Chat | 24/7 | Instant | Access Hollywoodbets live chat UK via the chat icon on the mobile app or website (www.hollywoodbets.co.uk). Perfect for urgent queries. |
| 07:00–23:00 | 1–2 hours | For full-scale issues or Hollywoodbets complaints UK, email support@hollywoodbets.co.uk. Include your account details to help us get to a resolution much faster. | |
| FAQs | Always available | N/A | Browse the FAQs on the website for quick answers to common questions. |
| Social Media | Limited | Varies | Reach out via Twitter (@Hollywoodbets), but it’s not a primary support channel. |
Tip: Use live chat for instant help during Hollywoodbets support hours UK. Keep your account details handy to speed things up.
Hollywoodbets Complaint Procedure (UK)
Hollywoodbets, their process for complaint resolution is fairly straightforward. I have previously followed this process and was comfortable. If you feel you want to move forward with Hollywoodbets complaints UK:
Lodge Your Complaint
Send a message to the Hollywoodbets customer support via live chat and/or email (support@hollywoodbets.co.uk)
Make sure you've included:
- Your full name
- Your email address
- A clear outline of your complaint
- Dates and times of the incident
Internal Review
Hollywoodbets will assign someone to investigate, they will contact you as confirmation of receipt and to confirm a timeframe for their resolution (Usually within one month). They will read and analyze everything which is pertinent to your complaint (chat logs, bets, etc).
Resolution or Escalation
If Hollywoodbets' actions have resolved your complaint, you will get a communication expressing your proposed resolution. If the complaint is not resolved, you can escalate the complaint to the Independent Betting Adjudication Service: (IBAS) www.ibas-uk.com for a free, independent review. For a matter of regulatory concerns of gambling, you can refer to the UK Gambling Commission: www.gamblingcommission.gov.uk.
Timeline: Hollywoodbets targets to resolve complaints within one month, if they believe they will miss this target (i.e. because the complaint needs further investigation), they will contact you and ask to extend the timeline.
Common Customer Issues & Quick Solutions
Here are common issues UK players face and practical solutions based on my experience:
| Issue | Description | Suggested Action |
| Account Verification Delays | Slow processing of ID or bank statements. | Submit clear documents (e.g., passport, utility bill) via email or the app. Follow up via live chat if no update within 48 hours. |
| Withdrawal Processing Issues | Delays in receiving funds or payment errors. | Check that your withdrawal payment method is the same as your deposit method, and please email support with the transaction details. |
| Bonus & Promo Queries | Confusion over free bets or casino spin terms. | Check the welcome bonus terms online. If they don't make sense for your situation, use live chat and provide your account ID. |
| Technical Problems | App crashes or website loading issues. | Clear cache, update app, or change devices. If you are still having the issue, let them know in live chat. |
| Bet Settlement Questions | Disputes over bet outcomes or payouts. | Your account is able to review your bet history, check there. If you are still uncertain, email support with your bet ID and pictures and they will look into it! |
Pro Tip: Save chat logs or emails for reference, especially if escalating to IBAS.
FAQs
Live chat is 24/7; email support runs 07:00–23:00 daily.
Submit your complaint via live chat or email with your name, email, issue details, and relevant dates/times.
Escalate to IBAS (www.ibas-uk.com). For regulatory issues, contact the UK Gambling Commission.
Yes, a UK dedicated team addresses queries thus ensuring support relevant to UK players.
Lucie is a content specialist with extensive expertise in the iGaming and Sports betting industries. With a strong background in PR and Marketing Communications, she excels at crafting engaging casino and slot reviews that resonate with players.
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