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Funky Jackpot Customer Support & Complaints - UK Player Guide

We all know the thrill of hitting a big win, or the excitement of discovering a new game at an online casino. But what happens when things don't go exactly as planned? Let's see how Funky Jackpot customer support can help you should you need them.

Dean McHugh
Dean McHugh

Last updated: 2025-08-11

Chad Nagel

2 minutes read

SportsBoom offers honest and impartial UK bookmaker reviews to help you make informed choices. While we may earn commissions through affiliate links, our content remains independent and free from promotional influence. For more information, see our Content Transparency and How We Review pages.

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Funky Jackpot
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    Overall Rating

    3.5/5
    Full T&Cs apply 18+

    How to Contact Funky Jackpot Customer Support

    When an issue arises, or you simply have a question, knowing how to quickly reach out is paramount. Here's how to contact Funky Jackpot customer support.

    Contact MethodAvailability Average Response Time
    Live Chat24/72.5 Mins
    Email (customersupport@instantgamesupport.com)24/73-4 Hours
    Help Centre (FAQs)24/7N/A
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    Funky Jackpot Complaint Procedure

    Despite the best intentions, sometimes an issue can escalate or feel unresolved. It’s comforting to know that Funky Jackpot has a clear Funky Jackpot complaint procedure in place.

    1. 1

      The first step is to contact their standard support channels – Funky Jackpot live chat or Funky Jackpot email support. We've found that many issues are resolved at this initial stage.

      The first step is to contact their standard support channels

      The first step is to contact their standard support channels 

    2. 2

      If your concern persists, submit your issue in writing, allowing the customer support team to thoroughly investigate.

      Submit your issue in writing

      Submit your issue in writing

      If your problem still remains unresolved then you can contact an independent third party such as IBAS who can act as an adjudicator.

    Common Customer Support Issues & Solutions

    We've observed that many interactions with Funky Jackpot customer support revolve around a few common themes. These often include payment queries (deposits, withdrawals), bonus terms and conditions, technical glitches with games, or account verification processes.

    1. Payment Issues - For payment issues, the support team can clarify transaction statuses, explain processing times, or help troubleshoot any errors. 

    2. Bonus Problems - Regarding bonuses, they are excellent at explaining wagering requirements or activating promotions. 

    3. Technical Difficulties - If a game isn’t loading correctly, they can provide steps for browser troubleshooting or escalate the issue to technical teams. 

    4. Account Verification - For account verification, they guide you through the necessary document submission process. 

    FAQs

    How quickly can I expect a response from Funky Jackpot live chat?

    Generally, Funky Jackpot live chat offers near-instant responses, making it the quickest way to get help for urgent queries during their operating hours.

    What should I do if my Funky Jackpot complaint isn't resolved via live chat or email?

    If your Funky Jackpot complaints aren't resolved through standard support, ask the support agent about their formal Funky Jackpot complaint procedure. They will guide you on how to escalate your issue.

    Are the Funky Jackpot support hours 24/7?

    While Funky Jackpot live chat often operates extensive hours, we found that some of the hours are covered by a chat bot. So technically they do operate 24/7 but it won't always be a human that responds to you. 

    Dean McHugh
    Dean McHughSports & Casino Betting Writer

    My name is Dean, AKA The Stat Man. I am a Sports Betting Analyst who uses math, algorithms, probability and logic to create my posts. I live in the UK, on the outskirts of London but my background and heritage is Irish. I'm an avid Manchester United fan who sees following them as a religion. Sport is pretty much my life, as I live and breathe it daily. If there is something I don't know, it's probably not worth knowing as I have over 20 years industry experience and insight.

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